Current Students - Special Registration Week July 21-25, 2014 
"Take the WSCC Presidential Challenge" and "Agree to Complete."

Retired Action Project 2

Expand Distance Learning Offerings to Improve Student Access

Describe this Action Project's goal in 100 words or fewer:

  1. Develop 30 online/alternative delivery courses within the next three years that support one certificate and/or one degree program.

  2. Establish clear criteria for evaluating online/alternative delivery courses including student academic achievement.

  3. Provide training and technical support for faculty to develop and teach these courses.

  4. Identify and establish support services required for online students.

Identify the single AQIP Category which the Action Project will most affect or impact:

Primary Category: Helping Students Learn

Describe briefly your institution's reasons for taking on this Action Project now -- why the project and its goals are high among your current priorities:

Students have told us through surveys and comments that they need alternatives to traditionally scheduled classes (on-campus) in order to meet the demands of their work and family commitments. Faculty, admissions personnel, department chairs, and deans have expressed the need to offer courses in a manner that offers flexibility for our students.

List the organizational areas - -institutional departments, programs, divisions, or units -- most affected by or involved in this Action Project:

Institutional technology support services, academic divisions, Office of Institutional Research.

Name and describe briefly the key organizational process(es) that you expect this Action Project to change or improve:

Advising, technical support (including E-mail services and establishing a FAQ database), assessing student learning, economic impact of offering online/alternative delivery courses, and professional development.

Explain the rationale for the length of time planned for this Action Project (from kickoff to target completion):

  1. Create a web-based tracking system to monitor our progress toward achieving our goals. This will involve creating a website with all the strategic goals with targets and mapping our progress on a regular basis. Regular reports will be sent to all interested parties in this process.

  2. The Action Project will have its own web page and reports will be posted regularly at http://www.wscconline.com/aqip

  3. To keep morale high, we will focus on regularly encouraging and providing incentives for faculty members.

  4. Regular reports will be given at institutional in-service meetings.

Describe how you plan to monitor how successfully your efforts on this Action Project are progressing:

  1. Identifying advising issues

  2. Tracking technical support issues

  3. Identifying and comparing strategies/techniques to measure student learning outcomes in regular versus online/alternative delivery courses by tracking attrition rates, return rates, and grades.

  4. Tracking faculty/student participation in training opportunities.

Describe the overall "outcome" measures or indicators that will tell you whether this Action Project has been a success or failure in achieving its goals:

  1. 30 online/alternative delivery courses that support one certificate and/or a degree program are developed within the next three years.

  2. At least 5 additional faculty members are trained to develop/deliver online/alternative delivery courses.

  3. 90% completion rate and 80% satisfaction rate for "Success Online" course.

  4. 25% reduction in retention rate gap between on-campus and online courses.

  5. 100% of online faculty complete training.

  6. 85% of online/alternative delivery faculty report that they benefited from training opportunities.

  7. A budget line item is included for professional development, upgrading faculty computers, and software.

  8. All program assessment plans include evaluation of online/alternative delivery courses.

  9. An audit sheet for a certificate/online degree program is created.

  10. An annual schedule of online/alternative delivery courses is developed.

Other information (e.g., publicity, sponsor or champion, etc.):

  1. Budget for distance learning identified and secured for 2004-2005.

  2. Develop tracking process for retention of online/alternative delivery students.

  3. Target faculty to develop online and alternative delivery courses.

  4. Identify one online certificate/degree program.

  5. Develop 10 online/alternative delivery courses.

  6. Train 1 additional faculty to develop/deliver online/alternative delivery courses.

  7. Identify training program for online/alternative delivery instructors.

  8. Survey students to determine why students believe they are not successful.

  9. Assess student satisfaction with "Success Online" course.

  10. Develop first annual (AQIP update) distance learning report.


  1. Budget for distance learning identified and secured for 2005-2006.

  2. Implement changes in advising, computer support, and instructional design.

  3. Develop 10 online/alternative delivery courses.

  4. Train 2 additional faculty members to develop/deliver online/alternative delivery courses.

  5. Decrease attrition rate of online/alternative delivery students by 5%.

  6. Develop an annual schedule of online/alternative delivery courses.

  7. Identify funding to support a full-time director of distance learning and half-time staff member.

  8. Include evaluation of online/alternative delivery courses in all program assessment plans.

  9. Develop second annual (AQIP update) distance learning report.


  1. Budget for distance learning identified and secured for 2006-2007.

  2. Develop 10 online/alternative delivery courses.

  3. Train 2 additional faculty members to develop/deliver online/alternative delivery courses.

  4. Decrease attrition rate of online/alternative delivery students by 5%.

  5. Develop a "help desk" for students if use warrants it.

  6. Create an audit sheet for a certificate/online degree program.

  7. Market specific online and alternative delivery programs.

  8. 85% of online/alternative delivery faculty report that they benefited from training opportunities.

  9. 100% of online/alternative delivery faculty complete training.

  10. Perform a cost/benefit analysis to determine the need for program continuation/expansion.

  11. Develop third annual (AQIP update) distance learning report.

Annual Update: 2007-09-11

Describe the past year's accomplishments and the current status of this Action Project.

The Distance Learning (DL) AQIP action team addressed all of the Year 3 (2006-2007) targets.

Target 1:
Budget for distance learning identified and secured for 2006-2007. Completed.

Target 2:
Develop 10 online/alternate delivery courses. Completed.

Target 3:
Train 2 additional faculty members to develop/deliver online/alternative delivery courses. Completed; Eleven additional faculty persons have been trained.

Target 4:
Decrease attrition rate of online/alternative delivery students by 5%. The attrition in Summer ‘05 was 11% and it remained the same for Summer '06; Fall '05 was 25% and decreased to 14% in Fall ‘06; Winter '05 attrition was 20% and in the Winter '06 increased to 24%; and attrition in the Spring '05 was 26% and decreased to 20% in Spring '06.

Target 5:
Develop a "help desk" for students if use warrants it. A help desk is in place and we have increased the hours of operation to accommodate student needs.

Target 6:
Create an audit sheet for a certificate/online degree program. The audit sheet for the Grant Development and Management Certificate training program has been completed and approved by the curriculum committee. The audit sheets for the business management certificate and chemical operator certificate have been developed.

Target 7:
Market specific online and alternate delivery programs. Marketing online programs have not been necessary because the online courses have had excellent enrollment. A new Distance Learning Director has been hired and part of his charge is to develop a marketing plan.

Target 8:
85% of online/alternative delivery faculty report that they benefited from training opportunities. According to the survey conducted, 91% of online faculty reported that training opportunities were useful.

Target 9:
100% of online/alternative delivery faculty complete training. All online/alternate delivery faculty members have completed the required training or are in the process of completing the required training.

Target 10:
Develop third annual (AQIP update) distance learning report. Completed.

Describe how the institution involved people in work on this Action Project.

Additional representatives were added to the DL committee from online full-time faculty, administration, business and technology, and the acting coordinator of distance learning. Communication about this project has been through regular team meetings, reports to the AQIP Planning Team, reports at AQIP faculty/staff meetings, a report to the Board of Trustees, and updates at annual faculty/staff meetings.

Describe your planned next steps for this Action Project.

We have completed this Action Project and it will be retired during the next month. A new distance learning action project is being developed to take our Distance Learning Program to the next level.

Describe any "effective practice(s)" that resulted from your work on this Action Project.

The project triggered the need for reviewing existing online courses and as a result, 97% of WSCC online faculty completed the Ohio Learning Network's Course Check quality review tool. Using an online quality checklist, each online course is evaluated by the dean and/or department chair before it is offered. As part of the professional development of online faculty, all online faculty members are required to complete an online training course.

What challenges, if any, are you still facing in regards to this Action Project?

Finding time to meet with online faculty has been a challenge due to scheduling conflicts and workload. Currently, WSCC is in the process of changing the course management system from Interact to Sakai.

If you would like to discuss the possibility of AQIP providing you help to stimulate progress on this action project, explain your need(s) here and tell us who to contact and when?

No assistance is needed at this time. This was a successful project.

endFaq

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